Data Protection

Privacy Policy

Effective Date: 05 May 2026

Credvio is a loan facilitation and credit advisory platform. This policy explains how we collect, use, share and protect information submitted through our website, WhatsApp, email, phone calls or other communication channels.

1. Information We Collect

We may collect your name, mobile number, email address, city, employment/business details, loan requirement, income details, existing obligations, property or business information, and documents shared for loan assessment.

At later stages, we may request identity, address, income, bank statement, GST, income tax, property and other loan-related documents required by banks, NBFCs, housing finance companies or authorised lending partners.

2. Purpose of Collection

We use the information to understand your loan requirement, perform indicative eligibility checks, prepare a bank-ready file, coordinate with lending partners, communicate application status, support documentation, and improve our services.

3. Consent

By submitting your details to Credvio, you consent to Credvio contacting you through phone, WhatsApp, SMS, email or other communication channels for your loan enquiry and related services.

You also consent to Credvio sharing relevant information with suitable banks, NBFCs, housing finance companies, DSAs, loan aggregators, authorised lending partners and service providers for evaluation and processing of your loan requirement.

4. Sharing of Information

We do not sell your personal information. Information may be shared only for loan facilitation, eligibility assessment, documentation, compliance, lender submission, technology support, record keeping, legal obligations, or customer support.

5. Data Security

We take reasonable steps to protect customer data from unauthorised access, misuse, loss or alteration. However, internet-based transmission is not completely risk-free, and customers should avoid sharing unnecessary sensitive information until requested for a specific purpose.

6. Data Retention

We may retain enquiry details, communication records and submitted documents for as long as required for service delivery, legal, regulatory, audit, dispute resolution or business record purposes.

7. Customer Rights

You may contact us to request correction, update, withdrawal or deletion of your information, subject to applicable law, contractual obligations, lender requirements and record-retention requirements.

8. Third-Party Websites and Partners

Our website or communication may contain links or references to third-party lenders or service providers. Their privacy practices are governed by their respective policies, and Credvio is not responsible for third-party data handling.

9. Grievance / Contact

10. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with the effective date.